If you’ve purchased (or tried to purchase) a Premium subscription but can’t access Premium topos, follow the steps below.
1. Make sure you’re logged into the correct account
Most issues happen when users accidentally create multiple accounts (for example, signing up with email first and later using Apple or Google login).
How to check if you have a double account:
If your ticks or profile picture are missing, you’re likely logged into a different account than the one you used before.
If Premium works on the website but not in the app, compare your tick lists. If you’re logged into the same account, the tick lists should be identical on both.
2. Confirm your payment went through
Check that:
The payment was completed successfully.
You received a receipt by email.
If there’s no receipt, the purchase may not have gone through.
3. Try purchasing Premium from another source
You can buy Premium:
In the iOS app
In the Android app
On the website: https://27crags.com/premium
If the purchase fails in one place, try buying Premium from another (for example, the website instead of the app).
💡 Double payment? No worries.
If you end up paying twice while troubleshooting, just contact us and we’ll refund the extra charge.
4. Check that you’re viewing a Premium topo
If topo images are missing or the topo looks incomplete:
Make sure the topo is Premium (free topos often contain limited or outdated information).
In the app, you can see whether a topo is Premium by looking for a yellow "diamond" icon next to the topo name.
If the topo is Premium but still looks incomplete:
Scroll to the bottom of the topo
Tap “Refresh” to load the latest version of the topo
5. Log out and back in
Log out of the app
Log back in using the same login method you used when purchasing Premium
This helps prevent accidentally creating a duplicate account.
6. Reinstall the app
Reinstalling ensures you’re using the latest version of the app and clears possible sync issues.
7. Still having issues? Contact us
If the problem persists, email us at support@27crags.com and include:
Where you purchased Premium (website / iOS / Android)
A purchase receipt (required for App Store or Google Play purchases)
A screenshot showing the issue (very helpful!)
With this information, we’ll be able to help you quickly.